Based in the Bohemian Cowboy capital of the world, Austin, TX, Literati is a new kind of bookseller. We’re focused on solving the specific challenges parents face when finding the best books for their children. We work with top educators and librarians and pour thousands of hours into obsessively researching the best children’s books from around the world. Every month is a brand new production. A new theme, with new original artwork, new extras, and a brand new set of books. Everything is returnable, we stand by our selections. Our mission is simple: to make parents and children love reading time, every day, by building a vibrant product & community that sparks life into life, builds intellectual curiosity, and encourages audacious imagination.
Our team is made up of world-class product people, perfectionistic designers, philosophical hackers, and straight-up hustlers on a mission to build revolutionary excitement in literature. We’re teeny tiny. We have more investors than employees, so if you’re a team player, an expert with a beginner’s mind, a Rainmaker, or have a hint of alchemy up your sleeve, give us a shout. We’d love to meet you.
You will be the #2 engineer behind a very fast-growing brand, working with our lead developer. Our growing codebase has been carefully built with attention to readability and scalability (we think you'll be pleased with it). We value well-designed code and getting things done right, but most importantly, getting them done. We take both technical debt and deadlines seriously.
You’ll need to be able to insert yourself anywhere needed: frontend, backend, everything in between. You won’t have to deal with a lot of bureaucracy and approvals to get product decisions made. You’ll be sharing an office space with the CEO.
We are investing in new digital experiences all the time, and expanding our offerings within the world of literature. You will be laying the technical foundation for long-term success of the company, while rapidly launching new features and iterations.
As a full-stack dev, you’ll...
Work directly with our our CTO, CEO, and Creative Director on implementing new features, consumer facing updates, as well as backend tools for our supply chain and inventory.
Establish engineering processes, define company engineering standards, identify and implement core technologies, and remove technical hurdles.
Build solutions for appropriate scalability. You're ok building something "hacky" if it fits the need, but can also identify real issues and create well designed, elegant solutions to hard problems.
Explore how technology can enable our company mission.
Who You Are...
At this point, on the "specialist" vs "generalist" front, you tend to lean a bit generalist. You have the flexibility to move around the stack, from frontend templating and stylesheets to backend/sysadmin/databases.
An ideal candidate would be familiar with the following technologies in our stack: Linux systems administration, Ansible, Python, Django, PostgreSQL, React, jsx, ES6, Webpack, scss, Boostrap, jquery, css, html. Mobile app experience is a plus; you might be leading the development of one.
Okay, so maybe you aren’t familiar with everything above, but you’re a fast learner with enough experience to pick up new technologies quickly. You are comfortable communicating with everyone. You can handle not only technical conversations with our lead developer, but can turn right around and answer a legal question, jam on a new feature with our CEO, launch a last minute update for the marketing team, or sit down with a warehouse worker and talk about ways to make their life a little easier. You are up for a challenge. You derive joy from hard, but meaningful work. You enjoy getting into the flow. You are humble, with a good sense of humor and lot of camaraderie.
Literati is a consumer company that ultimately will live or die based on the customer experience. You will be the first line of contact with the most important people we ever talk to — our customers. Your job goes way beyond closing out tickets and responding to emails (although you should love coming up with creative responses to customer service queries...). You will be personally be responsible for driving the most important metric that drives our business — customer retention. This will require thinking critically about the feedback given by customers, being data-driven, creative, dedicated, and summarizing and bringing critical information back to the team.
We have nicknamed this position the CLO "Chief Love Officer," as it will require being extremely creative about ways to spread love amongst our customers. At a minimum, this will involve manning the front lines of the "Jolly Postman" account, and responding to customer questions and needs. This is fun, of course. Making people happy makes us all happy, but we want a customer service experience that anticipates needs, that delights customers unexpectedly at every turn. You might come up with a special birthday gift for a sick child in our clubs. You might commission a Pulitzer Prize winning illustrator to do an original comic for our millionth subscriber. You love spreading love, are a pathological people pleaser, and are ready to take customer support to an entirely new level than Ben & Jerry could ever dream up.
You are a writer at heart. The idea of pecking out creative emails to customer support issues and making someone's day excites you. You are ready to make a career-defining move and be part of a fast-paced and high-energy environment.You are extremely tech saavy. You might have customer service experience, and already know about tools like ZenDesk or LiveChat. If you don't have that experience, you are willing to do research, dig in, and learn. You think for yourself and have ideas about ways customer service could be revolutionized.
Create your own.